2011 Women World Cup - Tickets Collection and Use
The collection and use of tickets as well as admission to the stadium in which a match is played is subject to the following General Terms and Conditions for Tickets of the OC as well as the regulations of the stadium , which are expressly included in these GTC.
By ordering, holding or using a ticket, the respective orderer ("Ticket Applicant") or ticket holder ("Ticket Holder") irrevocably accepts the unlimited validity of these GTC.
The following conditions apply for electronic ticket acquisitions via the Internet:
Ticket Orders and Conclusion of Contract
Ordering a ticket via an official ticket application form is considered as a binding offer for the conclusion of a contract for the purchase of the ordered ticket. The confirmation of the acquisition by the OC ("Ticket Confirmation") is considered as the acceptance of the offer.
Orders by the ticket applicant cannot be subsequently changed or revoked. The enforceability of inalienable, statutory rights of withdrawal, rescission and warranty claims remain unaffected.
Order and Payment Procedures
The ticket order is confirmed in writing by the OC (order confirmation). By ordering a ticket, the ticket applicant agrees to pay for the respective order by credit card or direct debit. The allocation of an ordered ticket is confirmed in writing (ticket confirmation) and the respective amount of the order is charged to the applicant's credit card or his bank account is debited using the debit advice procedure.
If, in case of the non-availability of the ordered tickets, the ticket applicant is offered the possibility of purchasing tickets for a different match (alternative match), he can make use of this offer by means of an express confirmation. The allocation of the ticket for the alternative match is confirmed in writing (ticket confirmation) and the respective amount of the order is charged to the applicant's credit card or his bank account is debited using the debit advice procedure.
If the payment of the total ticket price is unsuccessful, e.g. due to a lack of funds in the ticket applicant's bank account or insufficient credit on his credit card or if the ticket applicant has cancelled payment, the OC has the right to cancel the order without substitution or block the respective tickets electronically. In this case, the OC reserves the right of assertion of damage claims.
In the case of ticket purchases via the OC's officially recognised sales outlets, the tickets can also be paid for in cash or by EC card.
Ticket Selection
If the ticket applicant agrees, the OC, instead of rejecting an order for tickets of a category which has already been sold out, has the right to allocate tickets of a higher or lower category and/or reduce the number of allocated tickets without prior notification.
Ticket Shipping
The expenses and risks of a shipping of the tickets to the delivery address specified by the ticket applicant during the order procedure are carried by the ticket applicant. The ticket applicant must immediately inform the OC of any changes to the address specified in the order. The risk of a loss, a delayed delivery or any damages to the tickets during shipping is carried by the ticket applicant unless this was due to the gross negligence or wilful intent by the OC or its representatives. The OC is responsible for the selection of a suitable shipping company. Once the tickets have been shipped, the ticket applicant is sent a shipping confirmation by the OC.
Claims
After receipt, the ticket applicant is obliged to immediately check the correctness of the tickets and ticket confirmation, especially with regards to quantity, price, category, date and venue.
Insofar as the ticket applicant has received a ticket confirmation for other tickets than the ones he ordered, he is obliged to object to this within five (5) workdays of receipt of the ticket confirmation. Insofar as the ticket applicant received no tickets or different tickets to the ones he ordered, he is obliged to object to this within five (5) workdays of receipt of the tickets or seven (7) workdays of receipt of the shipping confirmation or, at the very latest, seven (7) workdays prior to the respective match. The claim must be made in writing and sent, by email or mail, to the contact address stipulated under Paragraph 14.
Ticket Returns/Refunds
The return or exchange of tickets is principally excluded and only ensues in justified individual cases out of goodwill on the part of the OC.
For security reasons, tickets which have been lost by the ticket applicant cannot be replaced. Destroyed tickets can only be replaced if their acquisition can be sufficiently verified, e.g. if the original tickets are presented.
The tickets remain valid if the game is postponed or the venue is changed, this also applies to games which are interrupted and replayed at a later stage. If the ticket holder cannot attend the replay, the ticket price will be reimbursed after the ticket holder has returned the original tickets within an appropriate period specified by the OC. In case of reimbursement, the processing and shipping fees are not returned as long as the OC is not responsible for the postponement or break-off of the match.
If a match, which is under way, is aborted and not replayed, the ticket holder does not have the right to claim reimbursement. This does not apply if the OC is directly responsible for the cancellation of the match.
If a match or the entire event is cancelled, the ticket price will be reimbursed after the ticket holder has returned the original tickets. In case of reimbursement, the processing and shipping fees are not returned as long as the OC is not responsible for the postponement or break-off of the match or entire event.
Ticket Purchases via Call Centre
If a ticket is purchased over the phone, the contract for the ordered tickets is concluded verbally by placing the order.
Ticket Purchases at Sales Outlets
If a ticket is purchased at a sales outlet, the contract is concluded by payment of the ticket price in exchange for the respective ticket or a corresponding voucher, which, in turn, can be exchanged for the ordered tickets at a later stage.
Additional Regulations
The following additional regulations apply, independent of the types of acquisition specified under Paragraphs 2. - 4. of these GTC:
Transfer of Tickets / Penalty Clause
In order to prevent violent and criminal acts connected with a visit to the stadium, implement stadium bans, separate fans of rival teams during a match and prevent ticket resale at inflated prices, especially with regard to ticket speculations and the upkeep of the price structure developed by the OC under consideration of the interests of the fans as well as social aspects, it is in the interest of the OC and the safety of the spectators to limit the transfer of tickets.
The transfer of tickets to guests and other third parties is only permissible for private use and is either free of charge or is limited to the price charged to the ticket holder by the OC.
The ticket holder may not:
a) auction off the ticket (especially via the Internet);
b) sell the ticket at a higher price than the price stipulated on the ticket plus the fees that were paid to the OC;
c) pass on the tickets to third parties, which have been banned from attending football matches for security reasons, in as far as the ticket holder is aware or should have been aware of the reasons for the exclusion.
d) pass on or use the tickets for commercial purposes, especially for the purpose of advertising, marketing, as a bonus, advertising gift, prize in a competition or lottery or as part of an unauthorised hospitality package (e.g. combination of tickets and catering services near the stadium prior to or after the match) or travel package (e.g. combination of tickets with flights and/or hotel accommodation) without the prior, written consent of the OC or FIFA.
The ticket holder is obliged to notify his guests and other, new ticket holders of the validity of these GTC. The ticket holder is responsible for and must ensure that this unlimited validity of these GTC is accepted and adhered to.
If a ticket is offered, used or passed on to third parties in an improper way, the OC has the right to bar the ticket and any other tickets the ticket holder may have purchased - also electronically - without compensation and bar the respective ticket holder from entering the stadium or remove him from the stadium without compensation.
Admission to the Stadium
The ticket holder is advised of the following:
a) the ticket only entitles its holder to stadium admission in combination with a valid official identification document or similar, equivalent ID document (e.g. ID card, Child ID, driver's license);
b) independent of the age of the ticket holder, the admission to the stadium is only possible with a valid ticket (on request, ticket holders of reduced rate tickets are obliged to present proof of their entitlement for acquiring a ticket at a reduced rate);
c) on request by the OC, FIFA or another persons with the householder's right or their representatives (e.g. marshals), the ticket must be presented for control purposes. The ticket becomes invalid as soon as the holder leaves the defined stadium area;
d) the regulations of the police, the security personnel, the stadium management, the FIFA and the OC must be adhered to; on their request, the holder is also obliged to seat himself on a different seat than the one printed on the ticket - even if this seat is located in a different block. The OC reserves the right to assign a different seat of equal value to the ticket holder without explanation;
e) the Stadium Code of Conduct and all security regulations must be strictly adhered to;
f) obviously primed or intoxicated ticket holders as well as masked ticket holders, ticket holders which are violent or breach the public order or raise fears of such behaviour occurring may be barred or removed from the stadium;
g) in accordance with the Stadium Code of Conduct, the following objects may not be taken into the stadium: weapons, objects, which could be used as weapons or projectiles, corrosives and easily inflammable substances, bottles, cans, cups, mugs, torches, firework, smoke candles, Bengal firework, bulky objects, alcoholic beverages, illegal drugs, animals or other objects which could encroach upon other visitors, players or officials;
h) the following is strictly prohibited: the entrainment and presentation of racist, xenophobic and right wing extremist propaganda material of political parties and organisations, which have been deemed unconstitutional; the voicing or distribution of dehumanising, racist, xenophobic, politically extreme, offensive or provocative or right wing radical paroles as well as right wing radical actions, especially the use of Nazi paroles (§ 86a StGB (the German penal code)) and participation for racist and xenophobic motives.
The ticket holder is aware of the fact that non-compliance with these regulations may lead to the confiscation of the ticket - without compensation - as well as prosecution under the civil and penal codes. The respective tickets will become invalid and may be confiscated or barred electronically by the OC.
In the case of breaches against the Stadium Code of Conduct, against Paragraphs 10. a) - h) of these GTC, against §§ 3, 27 of the statutes governing public gatherings and participation in event-related criminal acts within or outside of the stadium, a stadium ban for the entire event or individual matches may ensue. A stadium ban may also result for persons carrying weapons or other dangerous objects.
Prohibitions Regarding Ambush Marketing
Ticket holders may not exercise any activities inside the stadium, which could lead to an unauthorised commercial association with the event, the OC and/or FIFA. Inside the stadium, the following is expressly forbidden for ticket holders:
a) any type of advertising, be it commercial, political or religious;
b) offering, selling or intending to sell beverages, food, souvenirs, clothes or any other objects or services;
c) the distribution of advertising brochures or any other printed information;
these actions may only be carried out if this has been approved in advance by the OC or FIFA in writing.
These respective objects, including posters, banners, signs, brochures and flyers may be removed or confiscated by the OC and FIFA service points.
Image Rights
Every ticket holder attending a match expressly and irrevocably acknowledges that this is a public event, which is recorded and irrevocably accepts that his voice, picture, photo and image may be used for free and for an unlimited period by means of direct transmission or recorded video images, broadcasts, streaming or other means or transmission or recording, photos or other current and/or future media technology (known today or invented and/or developed in the future) and irrevocably agrees to the utilisation of his voice, picture, photo or image by the OC, FIFA or third parties authorised by FIFA.. § 23 Clause 2 KunstUrhG remains unaffected by this.
Image and Sound Recordings
Media coverage of the event (TV, radio, Internet, print, photo) inside the stadium is only permissible in the designated areas and must be approved by the OC in advance and in writing.
Ticket holders may only make audio recordings or record match descriptions (or statistics or results of the match), take photographs or motion pictures and/or transmit these for private use. It is strictly prohibited to make audio recordings, motion pictures, photographs, descriptions, results or game statistics, either in part or as a whole, accessible to the public in any way - independent of the type of transmission - be it via the Internet, radio, television, mobile telephone, data accessory or any other current and/or future medium (known today or invented and/or developed in the future). Ticket holders may not support any third parties carrying out these activities.
Minimum Age
Ticket applicants must be of full age to be able to make a binding offer.
Contact
Independent of the legal grounds, the OC, its legal representatives or agents are only liable for damages resulting from breaches of contractual duties in cases of wilful intent or gross negligence and these damages are limited to foreseeable, contract-typical damages. Claims for damages arising from death or injury to body and health remain unaffected by this.
Place of Jurisdiction/Place of Fulfilment
Frankfurt am Main is the sole place of fulfilment for delivery, performance and payment. Insofar as the customer is a merchant, a publicly incorporated company, a special fund under public law, if he does not have a domestic place of jurisdiction or his place of residence or normal place of abode is not known at the time of initiating the suit, the sole place of jurisdiction for all disputes arising from the contractual relationship shall be Frankfurt am Main. Frankfurt am Main shall also be the sole place of jurisdiction for all disputes arising from the contractual relationship in the case of cross-border contracts.
Final Clause
These GTC were originally written in German. Translations of the GTC can be requested from the OC via the contract address stipulated under Paragraph 14 or can found under www.FIFA.com. In case of any deviations between the German and the translated text, the German text shall form the basis for clarifying any uncertainties with regards to interpretation and implementation.
Some regulations of these GTC are offered in summarised form in order for them to fit onto the limited space on the reverse side of the tickets. If there are any doubts regarding the scope of application or the meaning of the summarised regulations on the reverse side of the tickets, the regulations of these GTC shall apply.
Should a provision of these GTC be or become partly or entirely invalid or unimplementable, then the validity of the contract or other provision shall not thereby be affected.
German Law applies exclusively. The application of the UN agreement governing contracts relating to the international sale of goods (CISG) is excluded.
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